1. Do you ship to my location? What is your shipping policy?
    We provide FREE Shipping of GRAND Videoke to United States, Canada, Australia, UK, Asia Pacific, France, Italy, Belgium, Luxembourg, Netherlands and Spain. FREE SHIPPING to anywhere in the Philippines as well! Applicable to purchases of GRAND VIDEOKE main units, special packages and items worth US $99 and above.

    For other countries, we offer 50% off on shipping.
    If customs' duty apply, the duty shall be borne by the customer upon receipt.
    We do not deliver to APO and PO box address.

  2. What is your lead-time for delivery?
    Our trusted courier is UPS and our standard transit time is 3-5 business days (except for UPS considered remote areas).

  3. What are your payment options?
    We process payments thru Paypal, Remittance Centers and Bank Transfer.

  4. What is the warranty of GRAND VIDEOKE?
    For Local Buyers: 1 year manufacturer's warranty and FREE 1 year extended warranty
    For Overseas Buyers: 1 year manufacturer's warranty
    Check out the warranty details here.

  5. How to add more songs in GRAND VIDEOKE?

    A. Add more songs to your GRAND VIDEOKE via Song Transfer Pack (STP).
    Song Transfer Pack 10 contains Newest Hits, OPM Hits, 90's, 80's and All-Time Hits. View STP10 song list here.

    B. You may also use the SD Card or USB function of GRAND VIDEOKE to play karaoke songs in video format.

    Sources of these karaoke songs could come from the Internet or from your existing Karaoke DVD discs. These karaoke videos can only be played in the unit and will not show scores.

    The GRAND VIDEOKE Symphony supports USB flash drives and hard drives (USB hard drives up to 1TB for FAT32 format) and SD Cards for multimedia playback (supports up to 32GB).

    The GRAND VIDEOKE Harmony & Rhapsody suppports SD Cards up to 32GB.

  6. How can we contact you should we have any inquiries or concerns?
    We are more than happy to assist you. Contact us thru:
    a) Live Chat
    b) Skype: grandvideoke_sales
    c) Email: sales@grandvideoke.com
    d) Phone Call: 632 3619450 local 864.